Pontera (formerly known as FeeX) Interface Setup Instructions:

Please follow the below steps to set up a new Pontera feed.

Submit a Support Case with Orion

• Log in to Orion Connect, open the Support app
  • Click the button with the Support app.
  • Select Service Request tab 

Service Request Details

• Support Service Team: Reconciliation (If you are working directly with the Onboarding team, select Onboarding as the Support Service Team instead)
• Advisor # (if prompted): populate with your firm's Orion advisor number
• Subject: New Pontera Feed(s) - [insert firm name]
• Description: Please proceed with establishing a unique file identifier for my firm to begin setting up a new Pontera feed.
  • Primary Contact Name & Email: [insert name & email of the person at your firm that Pontera will contact to authorize the feed]
  • Firm CRD: [industry identifier used by FINRA & SEC]
  • Shared feed with another database: "Yes" or "No"
  • Authorized Signer: [Confirm your firm's authorized signer's name and email address]
  • Three Sample Account Numbers: (Must provide Pontera account numbers, not the custodial account numbers)
  • Rep Assignment: If there is a representative you would like automatically assigned to this feed, provide the Orion Rep ID (located in Firm Profile > Representatives) and the name
  • New Accounts Process: Auto-Add or Auto-Exclude (Denote how you wish to handle new accounts in your database)
  • Click Submit

 

 

Orion Contacts Pontera

Upon receipt of your request, Orion provides Pontera with a custom file identifier and the contact information you provided. Along with coordinating with your firm's primary contact to authorize and process the feed request, Pontera notifies Orion when the feed is processed.

 

 

Interface Notes

• Requests not completed within 60 days are subject to cancellation. Custodial delays and other special circumstances may allow for more time as necessary.
• Note: an Orion addendum needs to be signed. Orion drafts and sends the addendum via DocuSign at the time of the setup request.
• Please Note: Pontera does not send SSNs unless specifically requested by the advisor. Auto-householding is not available without SSNs. New feed setups will not have auto-householding enabled.
• Rep Mapping is available. 
• This feed does contain name files, so accounts can be created automatically through the feed.
• IMPORTANT NOTE: Historical data is not provided or available. The Start Date in Orion begins when the accounts aggregate into Orion and the data cannot be backdated. For more information, review the Aggregation Errors section in HeldAway (Outside Held) Account Data Feed Providers - Feature Compare.
• The ability to set up a direct feed from Pontera to Orion may depend on the Pontera platform that you are utilizing.
• Trade heldaway accounts just like custodial accounts. Instruct Pontera to communicate a sell, buy, or hold order to any type of account. Trades must be made at Pontera, not on the Orion platform.
• Feeds cannot be set up until the Pontera account numbers are provided. Ensure you are providing the Pontera account numbers and not the custodial account numbers.
• Shared feeds are supported.
• Approximate time to complete (start to finish): 7-10 business days once all applicable information is provided to Orion
• Review Pontera-Orion Integration FAQs for more information.