DST (FanMail) Interface Setup Instructions:

 

Scenario	Action Items
A) If you are new to DST	Contact DST. They will help you establish a DST Vision login, which allows you to view your accounts. Important Note: You must request a DST FanMail login, which allows Orion to download files. Website: www.dstfanmail.com Email: fanmail@sscinc.com Phone: (800) 435-4112   After your DST credentials are created, proceed to Submit a Support Case to Orion.
B) If you have an existing DST FanMail ID	If you have an existing DST FanMail that is currently downloading elsewhere Submit a request to DST to replicate your existing FanMail ID. This mirrors/copies the feed currently downloading to the other system and allows both downloads to flow smoothly to your previous system and Orion. No additional feeds are incurred for this request. fanmail@sscinc.com (800) 435-4112 Important Note: If your primary FanMail ID stops downloading to the other platform it may cause issues with your replicated FanMail ID and certain funds may stop sending data to both IDs. Please Note: You can only have one FanMail ID download to a single platform at the same time. Request that the Account Master Position (AMP) file be generated for all management companies associated with your FanMail ID. Assign "Orion" as the Software Vendor. When the replicated FanMail ID has been created, proceed to Submit a Support Case to Orion.   If you have an existing DST FanMail that is not currently downloading elsewhere Within your DST FanMail login, update your Software Vendor to "Orion". Proceed to Submit a Support Case to Orion.

 

 

 

 

Submit a Support Case with Orion

 

• Log in to Orion Connect, open the Support app

 

• Click the  button with the Support app.

• Select the Service Request tab

 

Service Request Details:

 

• Support Service Team: Reconciliation (If you are working directly with the Onboarding team, select Onboarding as the Support Service Team instead.)

• Advisor #: populate with your firm’s Orion advisor number

• Subject: New DST (FanMail) Feed -- [insert firm name], [insert FanMail ID]

• Description:

  • Please set up a feed for this DST FanMail box as outlined below.

    • FanMail ID: [enter DST FanMail ID]

    • FanMail PW: [enter DST FanMail password]

    • Three sample accounts: [enter corresponding account numbers]

    • Do I intend to share this feed with any other database(s) in Orion? Yes or No

    • Rep code to representative mapping: [enter the DST Rep Code and the Orion Rep ID (located in Firm Profile > Representatives)]

      • Ex: RepCode: ABC-RepID:123; RepCode:DEF-RepID:456

    • New Accounts Process: Auto-Add or Auto-Exclude

• Click Submit

 

 

 

 

Interface Notes:

• Requests not completed within 60 days are subject to cancellation. Custodial delays and other special circumstances may allow for more time as necessary.
• DST is different from most feeds in that they only supply a full position file once per month, though they provide daily transaction and name files. Position files are necessary for reconciling the holdings in an asset. Due to this availability, DST assets are reconciled as of the last business day of each month.
• Allow the custodial rep code to automatically update by utilizing the position file! This feature reviews the custodial rep code assigned to the account against the rep code received in the position file. If they do not match, the custodial rep code updates to match the position file. Let the SME Data Reconciliation team know if you would like to enable this feature for your DST source.
  • Please Note: This does not impact the representative assigned to the household; it only affects the custodial rep code at the account level. 
• Approximate time to complete: 7-10 business days once Orion receives applicable information