This data feed from Matrix Trust Company is intended for use by RIAs, IARs, Broker-Dealers, and Broker-Dealer Registered Representatives. Accounts must be with a Matrix Trust Company recordkeeper or TPA, and must be custodied or sub-custodied on Matrix's platform. It cannot be an off-platform plan. This feed does not support participant-level information; only accounts at the individual level are supported, e.g., individual-level 403(b).

 

How to Setup a Matrix Trust Company Interface:

Contact Matrix Trust Company (Broadridge)

• Contact your plan's Recordkeeper (RK) or Third-Party Administrator (TPA) to request that the plans be added to the feed. It's important to note that Broadridge/Matrix Trust Company is unable to complete plan updates requested directly from the plan advisor.
  
  
• Provide the following information:
  • Plan name
  • Matrix account number
  • Rep Name
  • Firm Name
  • Rep Code # (Matrix uses your CRD as your Rep Code if you are not a registered rep)
  • CRD #
  • Email Address
    
    
• Matrix sets up every Firm with a Firm Number. Please use your NSCC number if your firm has one. If not, Matrix Trust Company creates a synthetic firm number. This is used to identify and link all plans from your firm to the feed when used in the plans Profile at Matrix.
  
  
• Notify Matrix to submit credentials to sme-data@orion.com once complete.

 

 

Add Plan-Level Advisor to Applicable Accounts

• Matrix Trust Company requires that the plan-level advisor is listed on the account before the feed can be enabled. Review accounts and update plan(s) as needed.
  
  
• It's important to note that this process can take up to 5 business days to complete the changes at the plan-level with the recordkeeper or plan administrator.

 

 

Submit a Support Case with Orion

• Log in to Orion Connect, open the Support app

  • Click the  button with the Support app.

  • Select the Service Request tab

 

Service Request Details:

 

• Support Service Team: Reconciliation (If you are working directly with the Onboarding team, select Onboarding as the Support Service Team instead.)

• Advisor # (if prompted): populate with your firm's Orion advisor number

• Subject: New Matrix Trust Company Feed – [insert firm name]

• Description:

  • After we submit the Matrix Plan Authorization Template Letter to establish a new feed for Matrix Trust Company and upon receipt of MTC’s confirmation, please set this up as outlined:

• • • Rep code(s): [enter codes]

    • Three sample accounts: [enter rep codes and corresponding account numbers]
    • Do I intend to share this feed with any other database(s) in Orion? Yes or No
    • Rep code to representative mapping: [enter the rep code(s) paired with the corresponding rep ID(s) (from Orion)] 
    • Ex: RepCode: ABC - RepID:123; RepCode: DEF - RepID:456
      
    • New Accounts Process: Auto-Exclude
  • Click Submit 

 

Interface Notes:

• Requests not completed within 60 days are subject to cancellation.
  
  
• Except for IRAs, Matrix Trust only provides plan-level information, not participant.
  
  
• Name files are provided, but SSNs are not included. Because SSNs are not included, auto-householding cannot be established; the feed must be set to Auto-Exclude, and it is your firm's responsibility to create the account shells in Orion.
  
  
• Each advisor/rep has their own CRD/rep code added to their profile at Matrix Trust Company.
  
  
• Matrix ensures the proper advisor is listed on the plan and communicates advisor profile details to the advisor and TPA/RK so they can provide identification info.
  
  
• Approximate time to complete: 21-28 business days from when Orion receives all applicable information.